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  • Do you buy the shoes? Or do I?
    Pricing includes the shoes already, so don't worry, I buy them. I recommend going to your local shoe store and trying on the shoes before purchasing if you have any doubts.
  • I am confused on which size to choose for my custom shoes.
    Women sizes are listed as: W 9 Men sizes are listed as: M 11 It shows as M 11/W 12.5 for example. You can confirm on the manufacturer website: https://www.nike.com/
  • How do I clean my shoes? Do I have to seal them?
    I use angelus leather paint which is flexible and water resistant! I also add an angelus 4 coat finish just to be extra sure the paint doesn’t go anywhere. You can clean them with water, mild soap, and a cloth. I do recommend adding an extra coat of shoe protector once a year to keep them safe and sound.
  • Terms and Conditions
    1. Pricing: All custom shoes are meticulously handcrafted, resulting in unique pricing. Pricing includes the cost of the shoes, hand-painted design, and domestic shipping. 2. Turn-around Time: Upon payment receipt, shoes will be procured for painting. Turn-around time varies, with a commitment to meeting deadlines. Special occasion requests are accommodated upon a booking and paying of an Urgent Fee available at the Shop page, but contact at least 6 weeks in advance is recommended. 3. Payment and Refund Policy: Payments are required in full before customization begins. Refunds are not provided once the customization process has started. 4. Image Usage Rights: All custom shoes designs are subject to usage rights. By purchasing custom shoes, you agree that the artist may use images of the finished product for promotional and portfolio purposes.
  • Shipping
    Domestic Shipping (Within the USA): We offer free shipping on all orders within the United States. Delivery times may vary based on your location. Please refer to the estimated delivery time during the checkout process. International Shipping: International shipping costs are calculated at the time of purchase. Shipping rates may vary depending on your location. Please note that customers outside the USA are responsible for any customs duties or import taxes that may apply. Customization Process: Once your payment is confirmed, the customization process for your selected items will begin. This process typically takes 6 weeks, depending on the complexity of the customization. Refund Policy: We do not offer refunds for customized items. Since each item is made to order based on your preferences, we cannot accept returns or provide refunds once the customization process has started. If you have received a damaged or incorrect item, please contact us within 3 days of receiving your order for assistance. General Information: All products are handcrafted by Starkey Custom Co, an independent artist based in the USA. Please make sure to provide accurate and up-to-date shipping information during the checkout process to ensure successful delivery. If you have any questions or concerns regarding your order, shipping, or customization process, please don't hesitate to reach out to starkeycustomco@gmail.com for assistance. We hope you enjoy your custom items from Starkey Custom Co, and thank you for supporting independent artists!
  • Privacy Policy
    1. Information Collection: We collect personal information, such as name, email address, and shipping address, to fulfill your custom shoe order. 2. Information Use: Personal information is used for order processing, communication, and to provide estimates of turnaround times. 3. Information Sharing: We do not share your personal information with third parties unless required by law. 4. Security: Your personal information is securely stored and not accessible to the public. 5. Cookies: We may use cookies to enhance your website experience. 6. Changes to Privacy Policy: We may update our Privacy Policy, and any changes will be posted on the website. 7. Contact Us: For any questions or concerns about this Privacy Policy, please contact us.
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